Networking Contractors to Deliver Consumer Product Support
ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers.
Holding a unique place in the world of reverse logistics software, ServiceNetwork™ provides a platform for OEMs, Third-party administrators (TPAs), and retailers who need a dependable network of depots and local stores that can support their consumer’s product repairs and returns. Our software can help ensure these authorizers can confidently route customer products to qualified service providers automatically updating warranty claims authorizations, returns merchandise authorizations (RMAs), as well as CRMs so that their customers and support teams are always aware of the status of their products.
In other words, major brands use ServiceNetwork™ to partner with repair and return service providers and to better manage provider workflows for best practices and efficiency.
See more features below.
For Authorizers
An application to onboard and manage a provider network, eligible products and services, parts and pricing, and view services in progress. Where ServiceNetwork™ is especially helpful is in streamlining the Authorizer’s network of Service Providers in the consumer’s local area.
For Service Providers
A guided workflow defined by an Authorizer following best practices for receiving, servicing, and reporting back. With ServiceNetwork™, your 3PL software takes everything a step further and integrates what’s working with what the OEM is looking for out of their consumer’s experience.
For Consumers
A brandable portal for consumers to request services, select locations, schedule appointments, and check service status. ServiceNetwork™ offers consumers more than convenience, it offers the visibility they’re used to when it comes to returns and repair claims.
Robust Service Platform
On-Demand Network
Real-Time Data Connectivity
3PL Software That Does More
Finding Service Providers in your consumer’s local sector can be difficult enough, but managing your relationship with them can be an even greater challenge. ServiceNetwork™ provides third-party logistics management solutions for the sake of your bottom line and the quality of the consumer’s experience. Start improving your process today with an online inquiry.